Connecting Zoho Desk and ServiceDesk Plus Cloud streamlines IT support ticketing by creating a seamless flow between customer-facing support and internal IT operations. This integration allows support agents in Zoho Desk to directly create and track IT tickets within ServiceDesk Plus, eliminating manual data entry and cross-platform communication. By providing real-time visibility into ticket status and progress, this connection empowers support agents to keep customers informed and manage expectations effectively, ultimately leading to faster resolution times, improved inter-departmental collaboration, and enhanced customer satisfaction.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try ServiceDesk Plus Cloud for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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